Costly invalid claims
CP manufacturers need to validate that the conditions for the contract have been met in order to release the off-invoice price on the purchase order or to accept or chargeback the claim/deduction to the distributor as an invalid settlement once the back-up detail has been obtained and reviewed. The validation task is administrative and usually performed by an entry level/low paying position.
The validation process requires the review and validation of a large amount of volume purchased and comparison with purchase orders. In the case of a settlement, you must validate that the conditions have been met using the claim backup detail.
The median percent of invalid deductions taken by customers was 5.1% - 10%, with nearly 40% reporting invalid deductions of 10% or more.
– Attain Consulting Group
Putting some “best practices” in place for claim auditing can help lessen or prevent a financially damaging impact.
As described, there is a back-office labor shortage similar to what is happening on the production lines and in other supply chain areas. When these roles go unfilled, the validation process is either not occurring or is not as diligent as it needs to be to prevent revenue leakage.
Cost Roller Coaster &
Keeping Margins Whole
Keep your
eyes open
The proof is in the
pudding or the margins
Peeling back
the onion
The Tangled Web of
Complex Markets
The heat
is on
The dominoes
are falling
Palatable management
of complex markets
Labor Wading Pool:
Manual Processing
It takes
the cake
You’re
shorthanded
They’re
shorthanded
It’s a
new day