Manufacturers that were forced to allow employees to work remotely were faced with the challenge of digitalizing their data and replacing manual processes/Excel with one-off, purpose-built application offerings. Sharing spreadsheets remotely, a labor shortage and the need to validate claims to avoid physically touching the claims, all soon became glaring challenges.
Now, many manufacturers are in fact focusing beyond digitalization to digital transformation and even utilizing AI in an effort to drive RGM and optimize operations through the supply chain with cost control/improvement.
Digitalization:
Digitalizing data or data conversion adds efficiency by reducing manual operations.